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All Webinars
| Creating "THE" Patient Focused Service Climate |
August 25, 2010
1:00 - 2:00 pm Eastern
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•List the “Six Key Strategies” conducive to creating the “Customer/Patient Service Climate”
•Define two metrics for monitoring success
•List two of the key elements in transforming to service culture
•Describe the “Signature Interviewing Process”
•List three listening techniques to improve staff’s communication skills |
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| Instruct Online |
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| Clinical Case Management: A Critical Process for Managing Patient Throughpu |
September 1, 2010
1:00 - 2:00 pm Eastern
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•Define a clinical focused case management model
•Name the benefits of a clinical focused case management model
•Explain the key functions of a clinical focused case management model
•List the key role responsibilities of the healthcare team
•Recognize how to select “talented staff”
•Describe an effective orientation and on-going education process
•Name the three most common barriers impacting success |
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| Instruct Online |
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| Clinical Case Management: Implementing the Infrastructure |
September 7, 2010
1:00 - 2:00 pm Eastern
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•Describe that the H&P must be done within 24 hours of admission and completed no more than 30 days prior with an update the day of surgery
•Recall CMS regulations for hospitals that include that all verbal orders must be dated, TIMED, and authenticated promptly by the ordering practitioner
•Discuss that a post-anesthesia evaluation must be done by an anesthesia provider on outpatient surgery patients before they are discharged |
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| Instruct Online |
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| CMS: Dietary Standards: Expert Strategies to Ensure Compliance
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September 8, 2010
1:00 - 3:00 pm Eastern
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•Describe the CMS survey process including the documents that must be produced during a survey
•Discuss the CMS Patient Rights Standards including the education requirements for restraint and seclusion |
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| Instruct Online |
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| Developing Charges and Hospital Pricing
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September 14, 2010
11:00 - 12:30 pm Eastern
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•To Understand Why Charges Are Important for APCs and DRGs
•To Appreciate the Cost Report and Cost-to-Charge Ratios (CCRs)
•To Understand The Concept of ‘Charge Compression’
•To Understand Special Charge Development Techniques
•To Recognize When Charges May Be Inappropriate
•To Recognize When Full Charges Are Not Being Reported
•To Review Action Steps to Adjust Pricing |
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| Instruct Online |
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| CMS: Discharge Planning/Utilization Review: What You Need to Know to Stay i |
September 15, 2010
1:00 - 3:00 pm Eastern
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•Discuss the CMS Patient Rights Standards including the education requirements for restraint and seclusion
•Recall the regulations for medical records services, including the new changes for verbal orders and history and physicals
•Describe the UR requirement including the law requiring hospitals to give Medicare patients an Important Message from Medicare (IM) notice |
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| Instruct Online |
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| A Systems Approach to Staff Retention
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September 15, 2010
1:00 - 2:00 pm Eastern
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•Describe two major events leading to today's nursing shortage
•Name the three key strategies for an organization’s’ success in retaining staff
•List the 12 key work processes/strategies that will results in Becoming the Facility of Choice
•Describe the “signature interviewing process” |
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| Instruct Online |
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| Meeting the Red Flag Rule |
September 16, 2010
11:00 - 12:30 pm Eastern
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•To understand the Red Flag Rule as issued by the Federal Trade Commission
•To review key statements from the appropriate Code of Federal Regulation sections
•To appreciate the applicability of the Red Flag Rule to various types of healthcare providers including hospitals, clinics and physicians
•To understand the need to analyze specific operations relative to Red Flag directives
•To appreciate the importance of written policies and procedures for dealing with Red Flag Rule compliance
•To review a systematic process of developing a compliance program that substantiates a healthcare providers’ commitment to the Red Flag Rule requirements
•To assess internal and external sources of issues involving identity theft for healthcare providers
•To appreciate the financial liabilities associated with the Red Flag Rule
•To appreciate how the Red Flag Rule is associated to various HIPAA privacy rules and regulations |
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| Instruct Online |
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| Clinical Case Management: Managing the Transition & Assessing the Effective |
September 16, 2010
1:00 - 2:00 pm Eastern
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•Recall the CMS changes to the ASC Conditions for Coverage that affect quality assessment and performance improvementDescribe how to locate a copy of the ASC Conditions for Coverage
•Discuss that both nursing services and medical staff have a separate section in the ASC CfCs
•Recall that an RN with specialized training or experience in emergency care must be available whenever there is a patient in the ASC
•Discuss what is meant by being legally and professionally qualified regarding medical staff privileges |
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| Instruct Online |
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| Ensuring Compliance with TJC 2010 Provision of Care Standards
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September 21, 2010
1:00 - 3:00 pm Eastern
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•Describe what information must be included in the admission assessment including nutrition and hydration status, functional status and physical and social assessment
•Recall the requirements for a history and physical including the 30 days and updated on admission rules
•Discuss the TJC requirements on pain management and assessment
•Discuss the requirement for an assessment for a patient who may be a victim of abuse and neglect and contrast the CMS CoP requirements
•Recall the requirements for patients having moderate or deep sedation |
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| Instruct Online |
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| CMS ASC Curriculum: Patient Rights Conditions for Coverage
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September 22, 2010
12:00 - 1:00 pm Eastern
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•Recall that CMS made changes to the ASC Conditions for Coverage that affect the patient rights
•Describe how to locate a copy of the ASC Conditions for Coverage
•Discuss that requirements for meeting the privacy and security requirements for ASCs
•Discuss what must criteria must be met and what must be documented to add on a case on the same day
•Describe that the patient must be provided with a verbal and written notice of the patient rights before the date of the procedure
•Recall what a ASC must do if they receive a complaint or grievance |
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| Instruct Online |
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| Ensuring Compliance with the CMS Nursing Standards
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September 23, 2010
1:00 - 3:00 pm Eastern
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•Identify CMS standards related to organ and tissue requirements and contrast to Joint Commission standards
•Explain the CMS regulations affecting dietary services including the requirements for diet orders |
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| Instruct Online |
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| The Impact of Social Networking in the Workplace |
September 28, 2010
9:30 - 10:30 am Eastern
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• To learn what you should and should not do to manage employee social networking effectively
• To discuss patient privacy, community relations, the threat of unionization and employee morale issues in relation to social networking
• To discuss the policies and practical ideas to help you deal with this new dimension in today's workplace
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| Instruct Online |
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| E/M Coding |
September 30, 2010
11:00 - 12:00 pm Eastern
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•To learn to determine the difference between New, Established and Consultation Codes and when it is appropriate to use each
•To learn the documentation requirements for each type of E&M code and situations that permit the exclusion of certain portions
•To learn when time actually is a factor in determining the level of the visit code
•To learn when and how to use hospital observation, hospital inpatient visit, emergency room visit, hospital consultation and hospital discharge codes
•To learn when and how to determine critical care services and times
•To learn about nursing home facility and care plan oversight services
•To learn about coding for preventive medicine services |
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| Instruct Online |
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| Critical Access Hospital Conditions of Participation: Regulations & Interpr |
October 5, 2010
1:00 - 3:00 pm Eastern
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•Describe the survey procedure and tasks related to CAH CMS Conditions of Participation
•Recall CAH regulations and interpretive guidelines, including what equipment and supplies a CAH must have |
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| Instruct Online |
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| Patient Safety and the "Just Culture": A Primer for Health Care
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October 6, 2010
10:00 - 11:30 am Eastern
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Currently being worked on by speaker |
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| Instruct Online |
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| Critical Access Hospital Conditions of Participation: Regulations & Interpr |
October 19, 2010
1:00 - 3:00 pm Eastern
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•Describe requirements for drugs and pharmacy, including inspections to ensure that outdated drugs are not available for patient use, and security and storage of medication carts and anesthesia carts
•Recognize CAH departments that have specific regulations, including Infection Control, Dietary, Rehab, Radiology and Nursing |
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| Instruct Online |
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| Your Hospital Requirements under the Federal Law - The Patient Self-Determi |
October 20, 2010
1:00 - 2:30 pm Eastern
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Currently being worked on by speaker |
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| Instruct Online |
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| CMS ASC Curriculum: A $40 Million Grant to Ensure your Compliance with the |
October 21, 2010
12:00 - 1:00 pm Eastern
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•Recall the CMS changes to the ASC Conditions for Coverage that affect the infection control
•Describe how to locate a copy of the ASC Conditions for Coverage
•Discuss that requirements for the ASC infection control program
•Discuss the importance of making sure the infection preventionist is qualified and competent
•Recall that the CMS interpretive guidelines has a infection control worksheet that ASCs should be familiar with
•Discuss the requirements
•Discuss that all new employees are required to have infection control training |
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| Instruct Online |
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| Ambulatory Surge Centers: Infection Control on a Staff Level |
October 27, 2010
12:00 - 1:00 pm Eastern
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•Demonstrate an understanding of the importance of staying current with infection prevention at all levels of the ASC
•How to participate actively and effectively in surveillance of infection prevention in an ASC
•Understand the importance of consistency in performance
•Verbalize how QAPI and Infection Prevention work together |
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| Instruct Online |
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| Performance Management |
October 28, 2010
2:00 - 3:00 pm Eastern
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• To provide tips in improving the effectiveness of documentation
• To identify possible legal threats and how to minimize them
• To discuss real world ideas for maintaining a high-performance atmosphere in today's business climate
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| Instruct Online |
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| Critical Access Hospital Conditions of Participation: Regulations & Interpr |
October 28, 2010
1:00 - 3:00 pm Eastern
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•Define standards for medical records and surgery, including informed consent and H & P
•Identify the requirements for swing beds, including patient rights |
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| Instruct Online |
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| ASC Curriculum: Patient Admission, Assessment & Discharge Services |
November 4, 2010
12:00 - 1:00 pm Eastern
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•Recall the CMS changes to the ASC Conditions for Coverage that affect the patient admission and discharge process
•Describe how to locate a copy of the ASC Conditions for Coverage
•Discuss that requirements for the history and physical Recall that the CMS has interpretive guidelines on the pre-surgical and post-surgical assessment |
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| Instruct Online |
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| Legal Issues in the ED: Recommendations to Reduce Risk |
November 10, 2010
1:00 - 2:30 pm Eastern
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•Discuss legal and risk management issues in the ED and recommendations to reduce those risks. |
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| Instruct Online |
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| A Manager's Guide for Union Avoidance |
November 10, 2010
1:00 - 2:00 pm Eastern
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•State the two of the many variable in today’s environment that are conducive to union organizational efforts
•Identify three organizational impacts encountered during union activity
•Describe the 6 key activities of a manager’s role as a catalyst and change agent
•Name the most effective leadership styles for engaging staff and developing a collaborative workplace
•List the four personality styles to recognize in the relationship building of your staff
•Describe two strategies that unions will use to attract your staff
•Understand what you can and cannot say when dealing with union activity
•Understand the concepts for effective focus meetings and “one-on-ones” in developing staff relationships |
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| Instruct Online |
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| Making Change Work for You |
December 7, 2010
1:00 - 2:00 pm Eastern
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•Define two elements of planned change
•List the three phases of “Bridges” change theory
•Name the three outcomes of the “RAG Environment”
•State two characteristics of an effective change agent
•List two reasons why people resist change
•List one approach to use for each of the four personality styles to promote staff’s support for change |
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| Instruct Online |
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| Documentation Update 2010: The Importance of Proper & Accurate Documentatio |
December 8, 2010
1:00 - 2:30 pm Eastern
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•Discuss two recommendation or tips to improve documentation to reduce the risk of liability
•Explain the importance and what should be documented in the assessment of pain
•Describe what CMS requires to be documented in the Record of Care chapter
•Explain the CMS requirement that all orders be in writing in the order sheet even if hospitals use approved protocols
•Discuss what CMS and Joint Commission require to be documented if a verbal is given both by the nurse and the physician |
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| Instruct Online |
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| CMS ASC Curriculum: Survey Protocol, Exit Conference & Post-Survey Activiti |
December 9, 2010
12:00 - 1:00 pm Eastern
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Currently being worked on by speaker |
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| Instruct Online |
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